Shareholder Svs Spec II Job

Company Name:
BNY Mellon
Shareholder Svs Spec II (Job Number: 1402667)
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 35 countries and more than 100 markets. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. Additional information is available at .
BNY Mellon Asset Servicing is dedicated to dynamically supporting our clients'' investments and safeguarding their assets, keeping them working around the clock and across the world. It''s part of our commitment to being a true partner for our clients'' investment success. We specialize in operational solutions and capabilities for today''s market-enhancing the management and administration of investments with services that process, monitor and measure investment data from around the world. By leveraging BNY Mellon''s global footprint and deep expertise, we deliver insight-driven solutions for every phase of investing.
Description
Assist mutual fund shareholders, broker/dealers and fund companies with inquiries & transactions. Maintain productivity and quality to ensure customer satisfaction. ORAL COMMUNICATION SKILLS: Provides or requests moderately complex information. Screens calls and responds to non-routine calls, makes proper referrals. Demonstrates appropriate team behaviors. WRITTEN COMMUNICATION SKILLS: Edits basic reports or correspondence. CLIENT CONTACTS: Maintains effective contacts at various levels in the organization. Begins to build external client contacts and is regularly available and responsive to their interpersonal and business needs. LEADERSHIP: Provides occasional guidance to team members within the functional area. QUALITY: Errors have moderate impact. Identifies errors or problems and independently investigates; recommends solutions to team members or supervision. Coordinates data preparation, reviews operations documentation and recommends changes to improve operating objectives and/or compliance. SUPERVISION RECEIVED: Works under general supervision. Provided detailed instructions on how to complete new assignments.
Qualifications
KNOWLEDGE: Demonstrates thorough understanding of primary duties and the skills required to accomplish them accurately and safely at a competent level.
EDUCATION: High school diploma or equivalent experience
JOB-RELATED EXPERIENCE: A minimum of six months We are an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans
Primary Location: Westborough, MA, US
Other Location: ,,
Internal Jobcode: 30687
Job: Asset Servicing
Organization: GFI Client Service Delivery-HR08950
Req ID: 732722
Date: Thu, 03 04 2014 00:00:00 GMT
Country: US
State: MA
City: Westborough
Postal Code: 01580
Locale: en_US

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