Senior System Support Engineer - established, growing IT firm

Company Name:
The Bowdoin Group
We've been providing highly effective and scalable backup solutions for well over a decade. We've paid attention to every byte and detail to ensure quality products, and our customers know our backup solutions to be reliable and easy to use. Our unparalleled efficiency not only saves disk space, but also improves performance while decreasing costs for our customers. We've become a recognized brand in backup solutions and are continuing to grow both in revenue and as a company. Join us, and check out how our congenial culture and dedication to service has brought us sustained growth since we've opened our doors!
Responsibilities:
The Sr Systems Support Engineer will be implementing and troubleshooting our backup applications over predominantly Linux (RedHat) environments. Most of the work will be remote (with some on site), and you will be using your troubleshooting and problem solving skills to resolve installation and maintenance issues for customers. Specific duties may include:
provide remote support to customers, partners and field personnel
troubleshoot and maintain backup applications for customers
manage customer relations and escalations
develop and implement customer specific action plans
Qualifications:
5+ years in Linux administration and maintenance
Experience with one or more backup applications (BackupExec, ARCserv, Netbackup, Galaxy, TSM, etc...)
Strong troubleshooting abilities
Strong interpersonal, communication and collaborative skills
A plus if the candidate has experience with Windows and can script in Perl or Shell
For questions or to send a resume, please reach out to Sam at or at 781-263-5216. Please note that this is a full-time position with benefits and we cannot sponsor visas at this time.
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