Order Entry / Customer Care - Westborough, MA

PRIMARY PURPOSE:
Ensure delivery of excellent customer service through timely and accurate entry and processing of orders.
ESSENTIAL JOB FUNCTIONS:
Ability to enter a high volume of orders paying close attention to detail.
Ability to work in a fast paced environment with a high desire for quality work and accuracy.
Support the Sales team, Internal Departments and customers providing a variety of tasks; including entry of orders, change orders, validation of pricing and products, pick-ups, account updates and payment processing.
Perform necessary audits on incoming orders validating that the information provided is complete, accurate, and within company policy guidelines.
Set up new accounts, contracts and purchase orders, maintain customer database, prepare reports and perform account reconciliations as necessary.
Professional communication with interdepartmental personnel in ensuring work flow is generated timely and accurately.
Provide confirmation of completed orders back to the submitting party.
Log into order entry call queue to assist sales personnel with emergency orders while out in the field.
Provide consistent feedback to management working towards continuous improvement.
Handle special projects as assigned by Department Supervisor.
SUPERVISORY Responsibilities:
This position has no supervisory responsibilitiesQualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or
Experience:
High school diploma or General Education Degree (GED) and 1-2 year experience in customer service or order entry capacity or training; or equivalent combination of education and experience required.
Additional requirements include:
excellent written and communication skills, ability to multi-task, strong analytical and decision making skills:
excellent PC proficiency (data entry, Microsoft office suite).
Microsoft Navision and understanding of the company's equipment, and services would be helpful.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, or standard operating procedures.
Ability to respond effectively to sensitive inquiries or complaints from customers.
MATHEMATICAL SKILLS:
Ability to calculate financial data including discounts, interest, commissions and percentages.
Ability to apply concepts, such as fractions, percentages, ratios, and proportions to practical situations.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid driver's license required in cases where travel off site is needed.
This position will have access to a company pool vehicle, when necessary, to travel to off site locations when necessary.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear & use hands to finger, handle, or feel.
The employee frequently is required to stand, walk, and sit.
The employee is occasionally required to reach with hands and arms.
The employee must occasionally lift and/or move between 10 to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, and color vision.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the office work environment is usually moderate.
Employee is regularly exposed to air conditioning while working indoors and hot or cold conditions when traveling to off site locations.
Employee may also sometimes be exposed to fumes or airborne particles and toxic or caustic chemicals while visiting service yards.
This position requires employee to travel as needed.


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